Performance Coach Training
Performance Coach Training for Leadership
A joint venture with Sir John Whitmore's Performance Consultants International
Case Histories
CLM 2012 Olympic Delivery Partner
Transformational Leadership and Team Building Programme for CEO, COO and Senior Executive
IKEA
Performance Coaching for Leadership Certificate, Accredited Performance Coach Training Diploma
and Accredited Performance Coach Train the Trainer Master Diploma
NCR Corporation
Performance Coaching for Leadership Certificate for sales managers in EMEA, Asia Pacific and US.
Southampton City Council
Accredited Performance Coach Training Diploma course
Arts Council England
Accredited Performance Coach Training Diploma course for the Cultural Leadership Programme
BBC
Advanced Executive Coaching Skills: Transformational Change through Metaphor
CLM 2012 Olympic Delivery Partner
Transformational Leadership and Team Building Programme for CEO, COO and Senior Executive.
Objectives
CLM is the construction consortium which won the contract to build the sites for 2012 including planning, integration with public services and legacy. We were asked to enhance the leadership skills of the CEO, COO and Senior Executive, and enable them to work as a more cohesive team.
Solutions
We designed and delivered:
One to one executive coaching sessions for the CEO, COO and Senior Executive
Facilitated board meetings
A Coaching Skills for Leaders course
Outcome
Energy levels have increased, relationships have improved and managers feel more empowered to carry out their roles. The decision making process has been speeded up and the team is now regarded as functioning highly.
“Carol Wilson has worked with the Executive team as an Executive Coach and provided both Communication and Leadership Training. She worked with the CEO and the COO to enhance their leadership skills to drive performance. She has built an excellent rapport with her coachees and the results are having a positive effect on the team and on overall performance. We have seen energy levels increase, relationships within the team have improved and managers feel more empowered to do their roles.
The programs are tailored and she works in a highly collaborative and embracing way to ensure maximum benefit for participants. The training sessions were a mix of theory and practice and the team were given the opportunity to put the new/refreshed skills to work in a ‘real’ work session. Indeed our CEO rated the Coaching Skills for Leaders session as 10/10.” –
Caroline Blackman, Head of Organisation Development, Delivery Partner, Olympic Delivery Authority
IKEA
Performance Coaching for Leadership Certificate,
Accredited Performance Coach Training Diploma and
Accredited Performance Coach Train the Trainer Master Diploma
Objectives
IKEA has a thriving coaching culture embedded by its founder but is challenged by the nature of the business which involves a great deal of change, temporary staff, a diverse cultural mix and the continuing movement of staff into different positions which is inherent in the nature of a coaching culture. Through our joint venture partners, Sir John Whitmore’s Performance Consultants International, we were asked to:
- develop faster techniques of embedding the coaching culture with new and temporary staff
- improve the skills of managers in providing feedback
- build a team of in house coach trainers to sustain the new techniques.
Solutions
We designed and delivered:
- A two day course called ‘Performance Coach Management’ for 80 managers, based on our Performance Coaching for Leadership Certificate course and modified to tie in with IKEA’s existing culture and requirements;
- 8 days of training on The Performance Coach Training (Train the Trainer) Accreditation Course, based on our ‘Accredited Performance Coaching Train the Trainer Master Diploma course, where 30 managers learned to deliver the 2 day Performance Coach Management course above and to train further trainers;
- A workbook for Performance Coach Management course;
- A 40 page trainers’ script for the Performance Coach Training (Train the Trainer) Accreditation Course;
- A 50 page ‘Coaching and Feedback Handbook’ for the whole organisation.
- A ‘cheat card’ to assist participants in recalling and using the training in the workplace;
- Assessment and accreditation for the managers on the Performance Coach Training (Train the Trainer) course:
- 20 minutes live coach training assessment
- 300 word case history
- Evidence of having a regular coach mentor/supervisor
Outcome
All participants passed their assessment (some having required additional support and training) and became accredited. These managers are now delivering 2 day Performance Coach Management courses in branches all over the country and training new in house trainers. We have undertaken further design and delivery for IKEA’s recent Retail Seminar Big, a training project involving every manager in the organisation.
"Having been involved in many aspects of training within IKEA at all levels over the past 10 years , the Coaching Program facilitated by Carol Wilson & James Wright was miles ahead of any in-house program relating to Coaching that I have been involved with." - Phil Rogers IKEA UK HR Expansion Development Manager
Comments from Course Participants:
“Positive impact on team and individual development”
“Course content was very informative”
“Very good delivery of subject, great presentation style and teamwork”
“Very informative course – gives good guidelines on how to work in future ”
“Group interaction was nervy but enjoyable”
“Friendly, helpful, learned a lot about myself”
“Keep up the good work!”
“Very enjoyable”
“Relaxed atmosphere”
“A lot of energy and potential brought to the store and business.”
“Very useful and educational, looking forward to more depth in future workshops”
“Interactive, relaxed, great to practise”
“The course was facilitated very well with plenty of scenarios and examples to take away”
“It was beneficial to use exercises in which to practise the skills used as soon as they are explained”
“Relating theories and models back to IKEA is useful to focus us back into reality” “Seeing learning and passion from my co-workers makes me feel positive that it will go down well in my store”
“Enjoyed the content, delivered in a professional way“
“Good content, well delivered with easy reference“
“I like the interactive parts, good material, competent trainers“
“A very good course“
“The course content was good and well delivered“
“Easy approach. Good presentation styles“
“I liked the theoretical framework, participation and open input“
“I liked coaching feedback as I had not come across it before“
“The training was provided in a “fun” style – all very positive“
“Highlighted a lot of new ways to enhance coaching skills“
“I could clearly identify how this will help me“
“A really good day – thank you very much! “
“Thoroughly enjoyed, looking forward to next one“
NCR (National Cash Registers)
Performance Coaching for Leadership Certificate for sales managers in EMEA, Asia Pacific and US.
Objectives
NCR is a global giant which supplies half of the worlds’ automatic cash machines. We were asked to integrate executive coaching skills into NCR’s existing sales training modules in order to embed both sales skills and executive coaching skills.
Solutions
We integrated the Performance Coaching for Leadership Certificate course into NCR’s existing sales training on a 3 day course which we have delivered in London, Ohio, and Kuala Lumpur, and which we will deliver in Beijing and Mumbai later this year. The training comprised:
- Executive coaching skills training with a focus on what is useful to sales managers
- Collaboration with NCR’s sales training materials and facilitators
- Exercises which enabled the managers to practise the sales techniques using the coaching skills
- Emphasis on cross cultural issues as participants are from UK, Continental Europe, America, India, Singapore, Australia etc.
- An extended program of paired telephone practice culminating in mentoring conference calls one month after the training. The call provided an accountability factor which resulted in 80% of the executives carrying out the prescribed assignments and thereby integrating coaching skills into their management style.
Outcome
Managers are amazed at how much of their time the coaching skills training has saved and in how many situations the skills come in useful, both with staff and clients.
“Coaching makes the right things happen. The most useful part about the training was embedding coaching into another program, i.e. combining coaching in the general sense with Sales Process work products in the specific sense - John Newton, Global Learning Director, NCR Corporation
Feedback from participating managers:
“You have just done in 15 minutes what normally takes me 4 hours” (after a trainer demo of GROW)
“My boss uses GROW at every meeting now; the meetings are much more focussed; GROW keeps dialogue shorter and to the point, and empowers us.”
“The highlights of my day are where I have been able to leverage the framework and the sense of achievement in the other person”
“A good framework to interact with colleagues and customers – I am using the technique to get more out of the discussion than previously”
“The more you can make the person comfortable, the higher the quality of the input they will give you”
“Bright ideas come through – at times the solution that came out was better for the team than my own solution would have been”
“Repeating back to the person slows down a scattered thought process and makes the person stop and put thought into their direction”
“The model works not only in verbal discussions but also in email and instant messaging exchanges as well.”
“Although the coachee may sometimes give you the same solution you would have given them, what you are really doing is buying their commitment!”
“Having a practice partner was like having an agony aunt; it would be useful in any course”
“Coaching focuses not what you can’t do but on what you can do”
Southampton City Council
Accredited Performance Coach Training Diploma course
Objectives
The HR function of the Council was to be outsourced, bringing changes to job titles, structures and some job losses. The HR team wished to become accredited as coaches in order to:
Provide formal executive coaching sessions to other members of staff
Incorporate coaching into their leadership style
Become accredited executive performance coaches
Solutions
We designed and delivered:
The Accredited Performance Coach Training Diploma Foundation Performance Coach Training course, modified to suit the organisation’s requirements.
Assessment and Accreditation:
- 20 minutes live coaching assessment
- 300 word case history
- Evidence of having a regular coach mentor/supervisor
- Deliver and receive at least 3 coaching sessions
Outcome
All participants passed their assessment and became accredited.
“A thoroughly enjoyable/valuable course. You created an atmosphere of openness and trust in which people felt comfortable.” - Janet King, HR Manager (Learning and Development) Human Resource Management Southampton City Council
Comments from participants:
“Carol clearly knows her subject matter”
“Excellent course- thank you”
“Has helped me in getting back my self confidence and mental energy”
“I feel a return to greater confidence and this is in a great part down to Carol’s careful and re-active redesign of the day. Some very useful pointers and exercises today. Thank you!”
“Enjoyed the sessions very much”
“Thoroughly enjoyed today”
“Really enjoyed the sessions and looking forward to the next one”
“It’s fun! Therapeutic to be honest and open in a safe environment”
Arts Council England
Accredited Performance Coach Training Diploma course for the Cultural Leadership Programme
Objectives
Arts Council England is running a major initiative called ‘The Cultural Leadership Programme’, designed to raise the standard of leadership throughout the arts sector. Through our associate, Deborah Barnard, we were asked to collaborate in designing a foundation coaching course entitled ‘Coaching Skills for Leadership’, based on our Accredited Performance Coach Training Diploma course.
Solutions
12 executives from the arts sector were trained in a 6 day course, spread over 1 month with paired practice in between to embed the skills.
On the sixth day, the coaches were assessed and accredited, having provided case histories and proof of coaching practice.
Outcome
All 12 candidates passed their accreditation. The feedback was outstanding and preparations are in hand to roll the training out across the Arts sector.
I’ll just come right out and say – ‘it was perfect’. The things that really matter to me have all scored highly. It is rare that one course meets needs/expectations in all areas. - Sue Akroyd [Head of Professional Development, Foundation for Community Dance]
Comments from course participants:
“The course was relevant, effective, inspirational and will make a massive difference to myself and my organization“
“Quite simply the best training I have ever undertaken. It is hard to find the right words to describe the quality of the experience as excellent, superb etc don't really cover it; the training was exceptionally high quality, well structured and planned, excellently supported with resource materials and a handbook that has become my bible. “
“I was very, very pleased with the course. The practical sessions where we tried out techniques were invaluable, and the pairing up and practising with a partner. “
“The combination of the people, the content and the trainers was superb. “
“I have been using coaching at work in my meetings and its flipping brilliant. I have started to listen and reflect back. I now have artists that are inspired, empowered and feel really supported. “
“The module was excellent. It was well designed, with a logical thread that helped me navigate the sessions and provided a framework for the more in-depth work. Good balance between practical, demonstration, and toolkits.“
“Leadership of this course was of the very highest quality; the trainers engendered an atmosphere that was brimming with motivation and challenge supported by trust and respect – really important elements for effective learning. “
“The trainers were very strong, bringing a wealth of experience coaching in the corporate and cultural sectors, so striking a great balance. They supported a rapid development of trust across the group, which proved to be an important element in enabling learning to be maximized. They also instilled a strong sense of integrity throughout, through their own behaviour. I discovered as much by being coached and watching other coach, as I did by coaching myself. “
“The programme was exceptionally well-structured. Throughout, there were practical activities to carry out in between each session. In particular, co-coaching during the month in between the two parts of the programme enabled absorption through delivery. The co-coaching included all aspects, from opening session and transition through to closing session, thereby supporting learning of and building confidence in the whole process. It is the best structured course, in terms of learning, that I have experienced. “
BBC
Advanced Executive Coaching Skills: Transformational Change through Metaphor programme
Objectives
The BBC has trained and accredited a group of internal executive coaches to a high level. These coaches receive regular training in advanced coaching skills. We were asked to deliver training that would further enhance and deepen their executive coaching skills.
Solutions
We designed and delivered ‘Transformational Change through Metaphor’, a course based on David Grove’s Clean Language techniques.
24 internal executive coaches were trained in a 2 day course, spread over 1 month with paired practice in between.
The terms and principles were aligned with the training which the coaches had already received.
Outcome
After some initial scepticism, the coaches became ardently enthusiastic about the new skills, once they had experienced them in practice. All reported that they are using the skills and that both their coaching practice and leadership styles were markedly improved by the new training.
"It gave me a way to explore emotions and feelings safely, staying within the boundary that separates coaching from therapy. It was also a revelation to see where the clients mind went to when it was freed from its usual verbal restrictions when exploring an issue. An unexpectedly great way of working.." - Liz Macann, Head of Coaching, BBC
Comments from course participants:
“It was an excellent mix of theory, practice and extra curricular activity.”
“My understanding of myself and my current challenges much better. I now have another key tool in my toolbox”
“This has been the most energising course – well organised and planned – I particularly liked the amount of reinforcement and fun.”
“A great tool to enhance my coaching”
“Facilitators were knowledgeable and confident with contrasting styles of delivery”
“I really liked the practice between the modules”
“The structure was helpful – well designed”
“It was brilliant and has given me new skills for leadership and new possibilities as leader and coach.”
“Most useful and good course notes too.”
“Very keen to use these ideas in coaching. Has also had impact on me through being the client!”
“Made me appreciate how much goes on beneath the surface”
“Will help me overcome blocks with clients”
“I felt the mix between nurture and stretch worked well for me – good clear tuition but backed up to me having to participate”
“I will put this learning into practice in fact I have done so already”
“I find it energising and so insightful.”
“I feel I have learned a very powerful way of helping clients deal with complex issues” in a safe way. The tiger in my tank for coaching! ”
“I now have another key tool in my toolbox.”
