“Carol Wilson has managed to capture much of the best of good practice in this excellent primer on coaching, both in her review of coaching basics and the informed comment of some of the UK’s most experienced coaching authorities. The book’s value is enhanced by case studies illustrating a variety of coaching approaches.”

David Clutterbuck, co-founder of the European Mentoring Centre
(now the European Mentoring and Coaching Council), and visiting professor at Sheffield Hallam University’s Mentoring and Coaching Research Group

“Even experienced coaches have difficulties in integrating the wide range of skills and processes necessary for successful performance coaching within organisations. For many it is not easy to integrate theory and practice with process… This book gives the reader valuable insights in a straightforward and practical fashion. If only more coaching texts were as useful, unpretentious and jargon-free!”

Dr Anthony Grant PhD, Director, Coaching Psychology Unit, University of Sydney

“Anyone who knows Carol knows she is a class act and this book will certainly re-enforce that opinion. What I particularly like is the pragmatic simplicity of her language used to explain her ideas, models and techniques which are obviously based on her successful practical experience. As a major player in the emerging UK coaching profession she clearly articulates the growing consensus on what constitutes best practice …

… This is a ‘must read book’ for those who prefer common sense to the often rather pretentious over academic psychobabble that mark too many new contributions to the coaching professional literature.”

Eric Parsloe OTLG / Oxford School of Coaching and Mentoring.

“The best coaching starter kit I have come across to date.”

Sir John Whitmore, Executive Chairman of
Performance Consultants International

“Carol Wilson’s book makes a real contribution to the field of coaching. A practical, accurate and thorough guide for anyone involved in coaching. With insights into the best coaching tools and techniques, there are plenty of coaching nuggets, too! A must-read for professional coaches, internal coaches, or anyone entering this emerging profession.”

Katherine Tulpa, Chair and Co-founder, Association for Coaching

“Beautifully written, lucid and unpretentious, I predict that it will quickly establish itself as a must-read. The book will work for all levels of understanding, from the novice coach and nervous line manager to established practitioner. It could also be useful for HR departments that want to speak expert language. Carol explains its mysteries before sharing tools, case studies and exercises.”

Personnel Today Magazine